Frequently Asked Questions

Q: Are you a family-owned business?
A: Yes. SmartRide Transportation Services is a family-owned and operated company, committed to providing professional and personal service.

Q: How do you ensure the safety of children during transportation?
A: Safety is our top priority. Our drivers are experienced, carefully screened, and follow strict safety procedures. Vehicles are regularly inspected and maintained to ensure a safe ride every day.

Q: Do you provide one-way or round-trip service for students?
A: Yes. We offer one-way and round-trip transportation options, depending on family needs and availability.

Q: Can multiple children from the same family ride together?
A: Absolutely. We accommodate families with multiple children attending the same or different schools whenever possible.

Q: Do you offer sibling discounts?
A: Yes, we give siblings discounts, 5% off!

Q: How are parents kept informed?
A: We maintain clear communication with parents and guardians regarding schedules, updates, and any service changes via email, phone, or text.

Q: Are your services bilingual?
A: Yes. We proudly offer bilingual service in English and Spanish.

Q: Do you offer airport transportation?

A: Yes. We provide reliable airport shuttle services to and from major South Florida airports.

Q: Do you service the Port of Miami?
A: Yes. We offer convenient shuttle services to and from the Port of Miami for cruise travelers.

Q: Is advance booking required?
A: Advance booking is recommended to ensure availability, especially during peak travel times.

Q: How is pricing determined?
A: Pricing varies based on location, number of passengers, and trip type. A clear quote will be  provided before service is confirmed.

SmartRide Transportation Services offers professional transportation solutions for corporate events, meetings, conferences, and business functions. Whether you’re hosting clients, transporting staff, or coordinating group travel, we provide dependable service that reflects professionalism, punctuality, and attention to detail.

Corporate services include:

· Group transportation coordination

· On-time pickups and drop-offs

· Professional, courteous drivers

· Competitive corporate rates

Q: How is pricing determined?
A: Pricing varies based on location, number of passengers, and trip type. A clear quote will be  provided before service is confirmed.

Planning a special occasion? Let SmartRide handle the transportation so you can enjoy the moment.

We provide safe, reliable rides for:

· Bachelor & Bachelorette parties

· Bridesmaids/ Groomsmen 

· Birthday celebrations

· Family gatherings

· Private group outings

Our team helps ensure everyone arrives safely, comfortably, and on time — so the focus stays on celebrating.

Q: How is pricing determined?
A: Pricing varies based on location, number of passengers, and trip type. A clear quote will be provided before service is confirmed.

🚗 Experience & Reliability

Q: How experienced are your drivers?
A: SmartRide Transportation Services brings over 30 years of excellent driving experience, ensuring professionalism, safety, and reliability on every trip.

1. Website Terms of Use

2. Terms of Use, Notices and Revisions

3. Contact Information

4. Payment Agreement

5. School Transportation Payment Terms

6. Special Event / Private Transportation Payment Terms

7. No‑Show & Cancellation Policy

8. Late Rider and Service Delay Policy

9. Reasons for Service Lateness

10. Student Behavior & Driver Authority Policy

11. Authorized Pickup & Release of Student Policy

12. GPS Tracking and Vehicle Camera Disclosure

13. Child Abuse and Neglect Reporting Requirements

14. Accident Liability and Passenger Waiver

15. Limitation of Liability

16. Policy Modifications

Welcome to the SmartRide Transportation Services website (“Website”), which connects you with your transportation community and related transportation services.

By accessing or using the SmartRide Transportation Services website (smartridets.com)  Website, or booking transportation services, you acknowledge that you have read, understand, and agree to be bound by these Terms of Use, whether or not you are a registered member.

SmartRide Transportation Services reserves the right to change or modify these Terms at any time without notice. Continued use of the Website constitutes acceptance of those changes.

PLEASE READ THESE TERMS CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS.

Your use of the Website, and any disputes arising from it, are subject to this Privacy Policy and our Terms of Use.

SmartRide Transportation Services may revise these Terms or the Privacy Policy at any time. Users are encouraged to review these policies periodically.

SmartRide Transportation Services

Email: smartridets@att.net

Website: smartridets.com

Phone: 786‑349‑3109

Instagram: @smartridets

Payment options must be designated, agreed to, and consistently followed.

Accepted payment methods:
• Zelle
• Venmo
• PayPal
• Cash App
• Cash

Payment for school transportation services is due each week on Saturday for the upcoming week of service.

Failure to submit payment may result in suspension of transportation services or loss of the student’s reserved seat.

A deposit is required at booking for all special transportation services.

Full payment must be received at least two weeks prior to the scheduled event. Failure to pay may result in cancellation of the reservation.

When a passenger fails to appear at the designated pickup location without prior notice, the reservation may be considered fulfilled and payment may be forfeited.

If a rider fails to appear for a scheduled pickup without prior notice on two consecutive days, SmartRide may place transportation services on hold for the remainder of that week.

Transportation may resume after confirmation from the parent that the rider will resume service the following week.

Repeated violations may result in longer suspensions or termination of services.

Despite SmartRide’s commitment to punctual service, delays may occur due to traffic, weather conditions, accidents, mechanical issues, driver illness, or other unforeseen events.

SmartRide Transportation Services will make every reasonable effort to transport the student safely and as agreed.

Parents or guardians will be notified if any unforeseen circumstances arise that impact scheduled service.

The SmartRide driver is the authority responsible for safety inside the vehicle.

Students must remain seated, follow driver instructions, avoid distracting the driver, and behave respectfully.

Unsafe conduct may result in suspension or termination of transportation services.

Students will only be released to individuals authorized by the parent or guardian.

SmartRide may request government‑issued identification before releasing a student.

If an unauthorized person attempts pickup, the student will not be released until authorization is confirmed.

SmartRide vehicles may use GPS tracking systems and safety cameras.

These systems are used for safety monitoring, driver accountability, accident documentation, and operational purposes.

Use of SmartRide services constitutes consent to such monitoring.

SmartRide Transportation Services complies with Florida Statute 39.201 regarding mandatory reporting of suspected child abuse or neglect.

Reports must be made to the Florida Abuse Hotline:
Telephone: 1‑800‑96‑ABUSE (1‑800‑962‑2873)
Fax: 1‑800‑914‑0004
Online: http://www.dcf.state.fl.us/abuse/report/

Transportation involves inherent risks such as accidents or roadway hazards. Passengers understand that transportation by motor vehicle involves risks that may include:

• Traffic accidents
• Mechanical failures
• Weather conditions
• Road hazards
• Actions of other drivers

By using SmartRide services, passengers agree to release SmartRide Transportation Services from liability for injuries arising from ordinary negligence except where prohibited by law.

Release of Liability- To the fullest extent permitted by applicable law, passengers and parents or legal guardians agree to release, waive, and hold harmless SmartRide Transportation Services, its owners, employees, contractors, and drivers from liability for injuries, damages, or losses arising from participation in transportation services.

This release applies to claims resulting from ordinary negligence associated with transportation services.

Under Florida law, liability waivers can limit claims arising from ordinary negligence when the waiver is clear and voluntarily accepted.

Third-Party Liability- In the event of an accident caused by a third party (such as another driver), liability may rest with the responsible party.

Passengers may have the right to pursue claims against third-party individuals or entities responsible for the accident.

SmartRide Transportation Services shall not be liable for damages caused by traffic delays, weather conditions, mechanical issues, third‑party drivers, or other circumstances beyond the company’s control.

SmartRide Transportation Services reserves the right to modify these policies at any time.

Continued use of SmartRide services constitutes acceptance of the updated terms.